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Dialpad: “We’re Growing 50%+ at $300,000,000 in ARR”

So are we in a "downturn" in SaaS -- or not?  It's confusing.  On the one hand, many in SaaS and Cloud are still growing at epic rates: Zscaler is growing 30% at $2.5 Billion in ARR Samsara is growing 36% at $1.26 Billion in ARR Klaviyo is growing 39% at $800m+ ARR...

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Dear SaaStr: When Should I Hire a Head of Customer Success?

Dear SaaStr: When should an enterprise data collection startup hire a VP Customer Success to upsell customers much larger contracts for analytics? You need a senior CS exec as soon as: You have 2 Big Customers.  Because you can't afford to lose them.  and/or You have...

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Dear SaaStr: When Should I Hire a Head of Customer Success?

Dear SaaStr: When should an enterprise data collection startup hire a VP Customer Success to upsell customers much larger contracts for analytics? You need a senior CS exec as soon as: You have 2 Big Customers. Because you can’t afford to lose them. and/or You have $1m in ARR. Before then, maybe you can hack…
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The Top 100+ SaaStr Posts to Help You Scale

"SaaStr is the largest community of people who like enterprise software on the planet. It’s a great community of people trying to build companies and learn from one another. It’s pretty amazing to see."

Aaron LevieCEO and Co-Founder of Box

"If you really want to be good at building up your company, read SaaStr."

Eric YuanCEO & Co-Founder of Zoom

"SaaStr is the undisputed thought leader in how to build SaaS businesses. Jason is legendary."

Lew CirneCEO of NewRelic

"SaaStr is the undisputed thought leader in how to build SaaS businesses. Jason is legendary."

Lew CirneCEO of NewRelic

"SaaStr has pulled the entire SaaS community together in a powerful way."

Scott DorseyCEO of ExactTarget

"SaaStr is definitely the largest collection of people who like enterprise software — on the planet."

Aaron LevieCEO and Co-Founder of Box

"SaaStr’s all about helping the younger founders be successful."

Phil FernandezCEO & Co-Founder of Marketo

"SaaStr is my peeps."

Dharmesh ShahCTO of Hubspot

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