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A Critical App We Pay For Went Down for 2 Days. They Never Offered a Credit. I Won’t Forget.
We recently had a critical app go down for almost two full days. Work stopped, the team built workarounds in spreadsheets, and someone asked for an update every few hours. Outages happen. I’ve been on the vendor side of this. Every B2B company that runs long enough will have a bad day, and some will…
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Artificial Intelligence (AI), Blog Posts
Gartner Sees Software Growing 14.6% to $1.68 Trillion in 2027: Models at 117%, AI App Platforms at 39%, and Price Increases Doing a Lot of the Work
Gartner released its latest IT spending forecast on October 21. Worldwide IT spending will reach $7.35 trillion in 2027, up 15%, crossing $7 trillion for the first time. Most coverage focused on data centers. Data center systems add $487 billion in 2027, about half of the total increase. For B2B + AI, the software line…
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Artificial Intelligence (AI), Blog Posts
SaaStr AI App of the Week: Base44. One Founder, Zero Funding, $80 Million From Wix in 6 Months. Now at $200 Million ARR.
Every few years a company comes along that rewrites what founders think is possible. Base44 is that company for the AI era. In January 2025, Maor Shlomo, a 31-year-old former Israeli Intelligence Corps officer coming off reserve duty, started building an AI app builder as a side project. He funded it with roughly $10,000 to…
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7+ Tips On How To Build Your First Sales Team. When You Have Zero Experience Building One.
Dear SaaStr: How do you structure a sales team ... when you’ve got zero experience doing sales? Well, first go get some experience with sales. 🙂 At least, close the first 10 customers yourself. If you don’t, you’ll never have any idea how to do it. And the odds your...
Schmoozing Is Dead, Agents Are Hitting 120% of Humans, and Growth Is the Only Thing That Matters: 10 Things From the Closing Q&A at SaaStr AI Annual 2026
We just wrapped SaaStr AI Annual 2026, and the closing Q&A on Day 3 ended up being one of the most engaged of the whole gathering. No script, no prepared deck, just an hour-and-a-half of questions from the audience on the topics most on their mind....
Dear SaaStr: What Was the Toughest Rejection You Ever Had in Sales?
Dear SaaStr: What Was the Toughest Rejection You Ever Had in Sales? The hardest rejection I’ve had in sales was around renewals. Especially ones I thought we really had earned. But still lost. In particular, in the early days of EchoSign / Adobe Sign, we had a...
Dear SaaStr: What Is the Playbook for a Successful Customer Success Team?
Dear SaaStr: What Is the Playbook for a Successful Customer Success Team? A good playbook for customer success is all about driving retention, expansion, and customer happiness while making it scalable: Hire Truly Product-Savvy Customer Success Managers at First Focus...
AI at Scale: 8 Learnings from monday.com Co-Founder and Co-Ceo Eran Zinman
monday.com Co-CEO and Co-Founder Eran Zinman recently sat down with SaaStr CEO and Founder Jason Lemkin to share his insights on their journey, including how they’ve leveraged AI, maintained growth, and expanded into multiple product lines.
The 2025 SaaS Vibe Check: What Founders Need to Know Right Now with SaaStr CEO and Founder Jason Lemkin
SaaStr CEO and Founder Jason Lemkin did a vibe check into the state of SaaS, AI, venture funding, and the rollercoaster of building a business in 2025.
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