A ways back we noted a great rant by David Marcus, now of Facebook, and previously President of PayPal.  Complaining his employees weren’t using PayPal apps. Well — what did he expect? Yes, he was right.  It’s not cool if your team doesn’t use your app every day.  But PayPal isn’t Google.  Or Facebook.  It’s ubiquitous, … Continue reading Everyone in SaaS Needs to Do Customer Support. At Least Until You Have 50-100 Employees. But Ideally, Forever.